We understand the importance of your satisfaction and are committed to providing a professional and seamless return process. If, for any reason, you are not entirely satisfied with your purchase, we gladly accept returns within 30 business days of receipt, provided the items meet our return conditions. Follow these simple steps for a smooth return experience:

How to Initiate a Return

  1. Contact Customer Service: Visit our website and contact Customer Service with your order details and the reason for your return.
  2. Return Instructions: Our team will guide you with the nearest return address and packaging instructions. Please do not return items to the address on the package, as it may delay processing.
  3. Packaging: Carefully package the item(s) in their original condition and packaging.
  4. Ship Your Return: Drop off the securely packaged return at your local post office.

Return Conditions

  • Decision Window: Notify us within 14 days of delivery if you wish to return an item.
  • Pristine Condition: Items must be unused, unwashed, and undamaged, with all original packaging intact.
  • Proper Requests Only: Returns without an official return request will not be accepted.

Refunds

  • Refunds will be processed within 5 business days after we receive and inspect your returned items.
  • For credit card refunds, the process may take 10 to 30 business days, depending on your bank. You will be notified via email once the refund is initiated.
  • Original shipping fees are non-refundable.

Return Costs

  • The cost of return shipping is the responsibility of the customer. We do not provide Freight To Collect (FTC) service.

Exchange Policy

  • To streamline our service, we currently process all exchange requests as refunds. If you wish to exchange an item, simply return it for a refund and place a new order.

Sizing Issues

If you believe an item's sizing is incorrect, provide photos showing the measurement discrepancy. Our team will assess the issue and offer a suitable resolution.

Important Notes

  • Items sent to an incorrect address may result in delays or non-processing of your return. Always use the address provided by Customer Service.
  • We do not charge relisting fees.

For any inquiries or assistance, please don’t hesitate to reach out. Your satisfaction is our priority, and we are here to help!