Processing Time

  • All orders are processed within 2–7 business days after payment confirmation.
  • Our products are made-to-order, ensuring quality and reducing overproduction. Please allow for this time when placing your order.

Shipping Times

  • United States: Orders typically arrive within 3–4 business days after processing.
  • International: Delivery times vary based on destination, taking approximately 10–30 business days. Please note that shipping delays may occur due to customs clearance or other unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout and depend on the shipping method selected and the destination.
  • Free Shipping: Currently, we do not offer free shipping. However, we occasionally run promotions—check our website or subscribe to our newsletter for updates.

Customs and Import Duties

  • For international orders, customers may be responsible for customs fees, import duties, and taxes upon arrival in their country. These charges are not included in the product price or shipping cost.
  • Please check your country’s import policies before placing an order.

Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number. Use this number to track your order’s progress.

Delivery Issues

  • If your package hasn’t arrived within the estimated timeframe, please contact us at [support email/phone]. Provide your order number so we can assist you promptly.
  • Ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Packaging and Sustainability

  • We use eco-friendly packaging wherever possible to reduce waste.
  • Frames are crafted from Ayous wood sourced from renewable forests.
  • Blank product components are sourced responsibly:
    • US: From Japan and the US.
    • EU: From Japan and Latvia.